Warranty Question For Shakespeare Ugly Stik Fishing Rod?

by Dana

I was hooked into a steelhead last year and my Ugly Stik rod broke on me. It is 4 years old. Is there a warranty on this?

Ugly Stik Warranty Answer

Hey Dana,

Thanks for your question.

Yes, there should be a warranty for your Ugly Stik rod.

I went to the Shakespeare fishing website to look for their warranty information, but it seems like they have taken that section down. So I went to their contact page to find a telephone number and then called their Parts and Repair department at 800-466-5643.

UPDATE: It looks like Shakespeare has updated their website with a new look and info. The Shakespeare warranty section can be found here.

They state that their Ugly Stik fishing rods come with a 5 to 7 year warranty, depending on the type of rod.

You used to be able to send them a note along with the rod. On the note, you would need to include the following information:
  • Name
  • Address
  • Phone Number
  • Purchase/Gift Date (no receipt necessary)
  • What happened/How it broke
* Also include a check for $9.95 for Shipping & Handling and send to the following address:

1900 18th Street
Spirit Lake, Utah
51360

They would then inspect the rod themselves to determine if the break looks like it happened while fishing with it, or if it was deliberately broken another way or cut with something.

If you would like to, feel free to head over to their website and call to see if this is still an option, and for confirmation to be sure that the address and other information is accurate.

Updated Warranty & Service Information


So now it seems like they have made it easier for everybody to fulfill a warranty. They want you to email them at shakespeare {at} purefishing {dot} com with the following info:
  • Photograph of rod clearly showing brand and model – directly above handle
  • Photograph clearly showing the broken area(s) of the rod
  • Copy of the dated receipt or proof of purchase
  • A brief description of how your rod broke
  • Your address and a daytime contact number
And you will still be required to pay the $9.95US or $10.55CAD processing fee.

Shakespeare Warranty & Service
(800)466-5643


My experience dealing with a damaged Ugly Stik rod


By the way, a few years ago I had to return an Ugly Stik fishing rod myself...

I bought the rod brand new and took it out for a day of fishing at one of my favorite lakes. As I was fishing, my line snapped as I hooved a cast out. I thought the line breakage may have been because I was using too big of a swim bait and the line wasn't heavy enough.

I retied and began fishing again. Oddly enough, the line began to fray. Wouldn't you know it, another lure broken off.

I inspected the rod and found that the line guide on the tip of the rod was broke, which was why the line was fraying. I'm not sure if that happened because I slapped the rod tip on the concrete, or if I bought it that way.

Anyways, I returned to the store that I purchased it from and let them know what was wrong with it. And without any question or problems, they said go ahead and grab another, and then I was on my way back to the water again.


In the meantime, best of luck freshwater fishing!
Regards, Jason

Comments for Warranty Question For Shakespeare Ugly Stik Fishing Rod?

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Rod tip goes in water
by: Fimps

I got my BWC1102 12'0" Ugly Stik for Christmas in 2012 at Bi-Mart in The Dalles, Oregan. While fishing for sturgeon in the Columbia River I went to cast and my rod split at the ferrule(where the top half slides into the bottom half). The top half went into the water along with my gear, and because it broke my line off at the reel I wasn't able to retrieve the top half. I was wondering if you folks could warranty my rod.

Why does Canadian warranty differ?
by: Bert Carle

In reading the warranty on my Ugly Stik I see that the Canadian warranty requires a proof of purchase, but the U.S. warranty does not. Seems very unfair.

The Canadian warranty will accept photos to show damage which should be included as a shipping cost to Utah from Canada. My uninsured parcel cost is $53.00 plus the $9.95 fee. This is to get a warranty on a $50.00 rod.

Also, after 2 years who keeps a proof of purchase?

I would appreciate a response from the Shakespeare Warranty Department.

@Fimps
by: Jason

Fimps,

First of all, sorry to hear that your rod broke.

To seek a warranty for your rod, you will need to go through Shakespeare. Their contact info along with the necessary steps to take can be seen above.

Regards,
Jason

@Bert
by: Jason

Bert,

I've just read over the warranty terms a couple of times that they have listed on their warranty and service page at the Shakespeare fishing website. But I don't see anything stating that ONLY Canada is required to provide proof of purchase. As a matter of fact, it clearly states that a "Copy of the dated receipt or proof of purchase" is needed to help take care of your warranty claim as efficiently as possible.

I agree with you that not many people are going to keep a receipt for an inexpensive fishing pole for that long. Who knows, they still might warrant you for your rod. The proof of purchase just seems to help the process run smoother.

We would be interested to know what happens with your situation, especially since it seems that you're paying more for the shipping and processing than what the fishing rod is worth. hopefully they upgrade or compensate you well.

Regards,
Jason

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